Terms

SHIPPING METHODS

DOMESTIC SHIPPING:

Domestic shipping refers to all orders received from the United States.  All orders are shipped through US Postal Service. There are two shipping options available:

  • Priority Mail: Orders are sent by Priority US Mail, and it will take 5-8 business days for delivery.
  • Express Mail: Orders are sent by Express US Mail, and it will take 1-2 business days for delivery.

INTERNATIONAL SHIPPING:

International orders refer to all orders received from any country except from the United States. We ship to all countries. There are three options for international orders.

  • International Economy: Orders are sent by US First-Class International Mail, and it will take up to 3 weeks for delivery.
  • International Priority: Orders are sent by US Priority Internal Mail, and it will take 8-12 business days
  • International Express: Orders are sent by Global Express Mail, and it will take 5-7 business days

All orders are processed and shipped the next business day from when the order is received. For all international orders, please note that we have no control on how long it takes for an order to clear customs. As a result, we can not guarantee that you will receive your order in the above mentioned time period -it is our best estimate.

Actual product packaging of computer programs, Audio CD, and DVD materials may be different than what is shown on our Web site. Some products may be shipped using different packaging, software box, or holder than what is displayed on our Web site to reduce shipping weight and/or cost. Some items, such as Amharic 101-104 and Amharic The EZ Way Audio CD, may be combined in the same casing (multi CD holder).

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PAYMENT METHODS

Credit Cards :

We accept American Express Visa, and Master Card.

Other Payment Methods:

We also accept the following payment methods:

  • Personal checks
  • Money orders
  • Payment through www.paypal.com 
  • Money transfer through Western Union

 For orders with personal check and money order, please send order and payment to:  Shining Star Multimedia Customer Service,

21832 Tumbleweed Circle, Lake Forest, CA 92630

Please contact us for payments through paypal.com and Western Union and we will give you further instructions. Software Return Policy

In keeping with software industry standards, software and all other media (including DVD and Audio CD) purchased on-line through our website is considered opened at the time of purchase. There are on-line Flash demos and/or detailed descriptions for most of our products on our website. This allows all prospective buyers to evaluate the product at their leisure to ensure that the product meets their needs before purchasing.

All multi-media product (including software, DVD, and Audio CD) that has been opened or purchased online is (1) provided with free e-mail support and (2) may only be replaced with identical software / media within 30 days of purchase.For more information, please see Terms of Use.

Instructions: To replace a damaged software/media with the identical software/media, simply indicate the reason for your return on a piece of paper and wrap it securely with the unopened packaging.Send the package to the following address:

Shining Star Multimedia
21832 Tumbleweed Circle
Lake Forest, CA 92630

 

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SECURITY

Security remains the primary concern of on-line consumers. We want you to feel completely comfortable when shopping with us, and we go to great lengths to protect your security and privacy.
We use a technology called Secure Sockets Layer (SSL), which creates a secure shopping environment which authenticates your connection and encrypts sensitive information before it is sent over the Internet.
When you enter a secured portion of our web site (where you enter your personal and credit card information), an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small pop-up window displaying site-security information will appear. This digital certificate, provided by Secure Server Certification Authority, guarantees that your personal information is being transmitted in secure (encrypted) form.